The communication ecosphere is booming with multiple possible features enabling real-time communications in organizations.

The Covid-19 pandemic has jeopardized in-person communications and left organizations turning to alternatives like chat.

Chatting right from your web or mobile app is a luxury you can afford by paying an almost negligible amount.

Chat software development kit (SDK) allows you to integrate live chat from your app.

You can engage with customers more now with chat SDK to instantly send and receive messages directly.

Let us look at a few chat SDK features –

1) Cross-platform Chat:

With the chat SDK in place you can chat from mobile to web app and vice versa. This SDK is platform-independent and enables seamless communication

2) Group Chat & Individual Chats:

Chat SDK provides the facility to chat within groups, or with individuals. You can convey one single message from the chat to multiple customers at one go

3) Public & Private Chat:

You can avail the advantages of enabling either public or private chat depending on your requirement. These features can be enabled once chat SDK is integrated into your app

4) Diverse Chat Messages:

Multiple features are possible with chat SDKs. You can make your chats more engaging with images, and emoticons

5) File Transfer:

Secure file transfer is a very important function of chat SDKs. You can transfer mp3 and document files over live chats

6) Voice & Video Calling:

If you integrate chat SDK into your app, you can make voice and video calls, send voice messages, and broadcast audio message from your chat window

Including a chat SDK into your app has many benefits like –

1) Higher Customer Engagement:

Customers are happy to receive instant messages, calls, or file transfers in live chat. It reduces their time to get information which otherwise could have been tedious. Unlike emails or calls, the chat is preferred by customers where they can engage with you while they are facing an issue and get a remedy immediately

2) Dedicated Communication:

Chats allow for a personal and dedicated conversation between your customer, and the right person on chat. Hence the customer can quickly resolve his issue. This then builds trust and cooperation

3) Secure Communication:

Since end-to-end encryption is available in the chat SDK, files can be transferred safely via TLS, building a secure environment between you and your customers

Chat SDKs have gained popularity in the last few years and more so in the last few months owing to the pandemic.

Chat SDKs are here to stay in the future also.

They are undoubtedly one of the most dynamic and use-worthy possibilities in real-time communications.