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Click-to-call
Delight your customers by connecting with them instantly through click-to-call.
Don’t keep your customers waiting, get in touch with them in an instant.
With Vox CPaaS click-to-call service, businesses can instantly integrate our API to implement a click-to-call for their support teams. It allows a customer to receive a call from support agent by just dropping their number on the company website/app.
How click-to-call
enhances business
operations?
Engaging customer experience round-the-clock
Provide a seamless experience for the customer by easing their effort in reaching you. Additionally, customers need not remember your contact number or manually enter it. By simply leaving their contact details, they can connect with the support agent.
Prompt customer service & increased conversion rates
Receive instant notifications and facilitate agents to get in touch with customers. Reach your customers, nurture new leads and convert potential leads by integrating our click-to-call service.
Time saving and auto follow up
Reduce the manual effort of following up with your customers by setting up customizable automated follow up calls according to the customer's desired time.
Build team efficiency
With Click-to-Call, agents can directly contact customers with the ease of a call center functionality in just a click helping them up to their productivity.
Call tracking & recording
Keep track of customer communication and get a report with details of the conversation. Additionally, you can enable call recording to make informed decisions.
Business use cases
Healthcare
Patients can instantly connect with support or doctors for immediate assistance. This is a hassle-free way of faster communication wherein the patient need not worry about the contact details in case of emergency.
Retail and e-commerce
Customers can immediately connect with support agents for their order or delivery status, payment confirmation or any other query.
Banking & Finance
For any theft, fraud or loss of credentials, click-to-call comes handy in reaching out to the support staff. In a panic situation, users can simply click-to-call, enter their own contact number and speak to the support agent.
How it works?
Customer leaves their contact details
Customer shares his/her contact details in the form integrated with the click-to-call button.
Call gets connected to the preassigned number
Vox CPaaS voice API instantly connects the call to the preassigned number. Your agent and customer are now directly connected through the call.