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Contact Center
Build your contact center within your application to reach customers instantly
For a long time, businesses have been boxed in by the traditional contact center challenge: customization, retaining customer, contextual communication and ease of deployment. Many businesses are struggling to keep up with their customers’ requirements. Why is it so hard? How can this process be streamlined?
How contact center enhances
business operations?
Improve agent productivity
Integrate Vox CPaaS DID numbers into your applications for seamless customer communication. With Vox CPaaS, your support staff can work within one application and gain immediate access to call context.
Reach the right agent immediately
Vox CPaaS allows you to forward call to the desired person within the application. With this, customers can reach out to the higher authorities and desired departments easily. IVR enabled customer communication allows customers to choose their desired action in response to their query.
Connect instantly with remote agents
Quickly add contact centers in any region. By implementing location-based call routing, you can route calls based on customer location to add a personalized communication experience.
Toll-free & missed-call service
Get a unique number for your brand. Encourage more customers to reach you through a toll-free number. Additionally, you can deploy a missed-call number to engage with customers immediately.
Business use cases
Travel & Hospitality
Accelerate your contact center operations by integrating Vox CPaaS into your application. Empower your customers to reach you immediately for any assistance.
Finance & Payments
Build trust in your customers by giving them the freedom to contact you anytime within your application. Through IVR and call forwarding, by-pass the redundant call flow and reduce waiting them.
Retail & ecommerce
Retain customers and build contextual communication by reaching out to abandoned cart customers and those waiting for payment checkouts. Using missed call service, get potential leads and reach out to them.