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E-commerce
Building conversational commerce within the application. Increase conversions, and engage customers with the power of Vox CPaaS
Improving operational efficiency of e-commerce & retail companies
Shopping is now transforming from brick and mortar structure to online portals. But customer engagement and customer experience are lagging in terms of technology and contextual communication. As a result, customers are facing issues and ecommerce companies are facing challenges in building real-time and contextual communication with customers. Another pain point of retail and ecommerce companies is shopping cart abandonment and no immediate action on it, resulting in loss of potential customers.
With Vox CPaaS, you can enhance customer service by filling this gap with promotional messages, delivery tracking and shipping alerts, abandoned cart SMS reminders, and conversational commerce. All this can be achieved within your web or mobile application and customers can enjoy the ease of communication.
Business use cases
Seamless Customer Conversations
Communicate offer at the right time, with the right content. By integrating Vox CPaaS into your applications, personalize customer communication by sending SMS, and/or in-app chat to guide your customers throughout the shopping journey. Additionally, you can send OTP and authentication codes for payment and check verification. Connect with customers by sending messages when their favorite items are available for purchase.
Abandoned Cart Notification
Re-engage buyers with abandoned cart SMS notifications via SMS and chat. Moreover, support agent can connect with in-app voice calls to assist customers in their shopping journey. Bring urgency in converting the sale immediately, such as notifying them that the product will soon be out of stock through SMS, chat or push notifications.
Delivery Tracking
Allow customers to track their delivery & provide relevant updates within the app. Engage customers with delivery SMS updates, click-to-call and other updates. Provide a tracking URL in SMS or chat.
Streamlined Customer Support & contextual communication
When was the last time you called a customer support. Did you go through the entire IVR before you finally got an answer to your question? Vox CPaaS overcomes these challenges and provides a simple yet sophisticated solution. Vox CPaaS APIs allows you to capture data about the context of customers' inquiries and then use those insights to intelligently channel that data to provide appropriate response.
