Travel & Hospitality

Elevating customer communication process in travel & hospitality
industry with real-time communication

A new world of opportunities

The travel and hospitality sector is re-orienting to meet the increasing demand for ‘always on’, multichannel support at an economical price. There are plentiful opportunities for tour operators, travel agencies, airline companies and hotel chains. But how can you fulfill the demands of customers while being innovative in delivering the best customer experience?

Vox CPaaS is a reliable cloud-communication offering unique features to keep your business cruising and scaling new heights. Our innovative communication APIs will help you build memorable experiences for your customers.

Booking alerts & notifications

Share booking details and status with your customers within the app. Remind them of their travel as per your policies, payment details and installments can be communicated through SMS, chat and calls. Send automatic updates via chat and SMS on flight/bus/train schedule and departure & arrival details, cab/bus number and location and more to keep your guests/ customers on schedule.

Two-way communication

Never miss an important message from your customers. Our SMS API allows you to integrate two-way communication to accommodate requests from your customers to eliminate no-shows. Additionally, you can enhance your support by enabling customers to reply to your messages.

Redefine travel experience

Provide a branded experience right from your app with real-time communication. Stay connected with your customers across different locations through audio and video calls. Make your clients trip and stay comfortable by providing long-distance calling facility at a cheaper cost through DID calling or app-to-app calling. Through our Numbers API, you can build your contact center solution with missed call service, IVR and toll-free numbers.

Efficient onboarding

Validate guest credentials within the app through verification and authentication. Integrate OTP & two-factor authentication to verify guest details and fraudulent cases. All facilities can be accessed by the guest simply by sharing the verification code with the respective facility coordinator in the hotel accommodation. Moreover, 2FA codes can be used while payment checkout.

Enrich your communication

Send mobile tickets, boarding passes, travel information via SMS or chat more attractively. With Vox CPaaS, you can send promotional SMS and offers about new destinations, alert guests about engaging services or send customers important information. The opportunities are endless. By adding rich content to your SMS ort chat, you can add an extra dimension to the customer experience.