Integrations are a way of life at VoxCPaaS, powered by Voxvalley

While we are serving our customers consistently by integrating various SDKs and APIs, we have also partnered with EngageBay to enhance our contribution to a plethora of customers across the world.

With VoxCPaaS integration, EngageBay customers can now make and receive calls, send and receive SMS, directly from their EngageBay accounts.

About EngageBay:

EngageBay is an all-in-one marketing, sales, and service automation platform which is easy to use and cost-effective.

If you are a small business or a start-up working on growing your business, EngageBay has the most suitable and free CRM.

EngageBay’s marketing automation suite has dynamic features that allow you to save time, create customer relationships, and automate manual tasks.

EngageBay’s completely free CRM coupled with sales automation enables you to organize your customers’ contacts, emails, and also track and streamline the sales pipeline.

This then helps you to grow your sales.

Features like free live chat and helpdesk, provide a new level of real-time assistance to enhance customer support by providing timely assistance and solving issues quickly.

VoxCPaaS and EngageBay’s Integration Features:

Powerful voice calling functionality, which is a click-to-call solution for businesses with support teams.

This integration is connected with telecom operators in more than 220+ countries for SMS, voice, and international numbers allowing you to cut your cost.

You can now avail the robust audio conferencing ensuring clear communication with customers.

Instant SMS connectivity, with an additional layer of security and a quick delivery of OTP and authentication codes to your customers is now possible with Vox CPaaS and EngageBay partnership.

Strengthen customer relationships with the promotional and transactional SMS and streamline communication with two-way messaging.

Let’s check in detail at what VoxCPaaS is providing in integration with EngageBay –

Voice Calling Functionality: Click-to-Call

Click to Call solution by VoxCPaaS digitizes enterprise communications with robust technologies.

This facility enables connecting customers to the right teams quickly by clicking on the link or button from your web or mobile application.

By doing away with the need for multiple applications and interfaces to connect and communicate, this solution is an answer to quick customer support and improved customer engagement.

How This Works:

Users enter their contact numbers in the prescribed form, and the integrated VoxCPaaS Click-to-Call API connects the caller to the pre-assigned number immediately.

For example, if your customer needs to speak to the sales person, he/she can directly reach the concerned salesperson without any waiting time.

All they have to do is enter the contact details before tapping the click-to-call tab.

Hence, customers experience quick response and resolution.

We can facilitate this either by VoIP or by bridging calls.

Bridge calls require a pre-assigned or an intermediary number to connect both parties.

These intermediary numbers can be masked to make it transparent to both the caller and receiver.

Benefits of Click-to-Call:

• Do away with remembering long numbers or dial them and use voice termination for all app-to-landline or GSM mobile calls
• Bring in the inclusion of varied geographical regions
• Reduce waiting time and reach the right person by integrating Callback API and thus improve customer satisfaction
• Capture caller information and continuous integration with all the leading CRMs
• Increase business promotion by playing pre-recorded messages to promote business services by coupling with IVR API
• Facilitate call recording for quality and audit, and store on the cloud
• Connect directly when clicked on the contact number on the website
• Highly scalable and robust video conferencing that facilitates powerful customer interactions with no time lag

The click-to-call integration from VoxCPaaS in the EngageBay applications is connected with telecom operators across 220+ countries for SMS, voice, and international numbers.

This helps to provide the best routes and reliable voice termination thus reducing the cost on local and international calls.

Instant SMS Connectivity: Have A Global Reach

Reaching out to customers in a reliable and faster method has never been easy.

However, VoxCPaaS offers a dependable solution – VoxCPaaS SMS integration.

This is quick and easy and can be completed within a few minutes.

Our SMS API provides businesses with the opportunity to build two-way communication with customers and employees closing the geographical distances.

How This Works:

This is a potent cloud communication that enables two-way communication with customers and people you are committed to connecting with.

When you integrate our SMS APIs, you can incorporate short code responses to send high-volume SMS to your customers and long code messages for building marketing campaigns.

Our integration enables two-way security to your apps.

Since your customers’ security is the priority, two-factor authentication codes within your application help secure and reliable OTP and authentication code deliveries.

End-to-end communication with your customers without depending on third-party applications is now possible with this feature.

VoxCPaaS SMS API lets you create a unique identity for your SMS.

You can have a customized sender ID that helps your customer identify your brand and hence respond to messages quickly.

Benefits of Instant SMS:

• Engage and retain your customers with promotional messages and offers
• Send quick notifications or alerts to customers from a customized and unique sender ID
• Let your customers be the first to know the latest developments and products
• With a high 98% opening percentage, SMS is a sure-shot winning formula
• Assurance of an enhanced customer reach and satisfaction
• A reliable and dynamic method of reaching a large portion of your customers at just one click

With the integration in place, EngageBay can now aspire to reach a larger audience with reduced boundaries.

Our connectivity has operators spread across 220+ countries for SMS making international communication made easy.