A call center is set up with the aim of addressing customers’ concerns without the need of visiting any center or showroom. It is the best alternative to on-premise contact centers. It is beneficial to businesses intending to offer comprehensive support. But, most of the call centers still rely on traditional technology that is unable to keep up with the way customers communicate, as a result, their business is witnessing a downfall.

With the evolution of CPaaS and communications APIs, call centers are finally evolving. Building a cloud-based call center with communication APIs is easier and faster than ever. Maximize the customer experience by integrating communication APIs into your system.

Vox CPaaS and APIs create a centralized cloud-communication platform that enables voice, video, SMS and chat capabilities into your application.

Let’s read further to understand how incorporating vice, SMS, video and chat into your system will get you up and running fast.

#1: Improved customer experience

If your customers get stuck waiting on calls or following a longer IVR route, the entire purpose gets defeated and impacts your business’s bottom line. Of course, this would create a bad experience and such constraints make it difficult to retain customers for long.

The most important benefit of cloud communication platform is that it easily enhances customer experience. By integrating communication APIs into your application, customers can reach you via voice call, chat or SMS to connect with someone who can readily solve your issue. Within your app, customers can directly talk to the support staff by using click-to-call, chat or SMS option.

#2: Scalable and reliable

When our communication APIs are integrated into your applications, you can simply scale up or down as per your needs and use cases. There is no need to set up any hardware. You can grow flexibly with technology. Not only being scalable, but Vox CPaaS is also reliable and offers end-to-end encryption of data. By embedding Vox CPaaS into your communication apps, you can expect uptime that exceeds the 99.99% SLA. Our cloud communication platform offers reduced latency and highest quality experience.

#3: Anytime, anywhere connectivity

By integrating our communication APIs, you gain the flexibility to stay in touch with customers anytime and anywhere. This helps in building customer relationship.

Owing to the fact that Vox CPaaS allows real-time communication within the application, support staff can stay connected through their mobile devices.

#4: Cost control

Doesn’t it sound good, getting real-time communication capabilities at a lesser cost! By integrating cloud communication platform, you can create a multichannel contact center with only a modest investment.

Without compromising on quality, you can deploy and integrate Vox CPaaS with your existing communication platform.

#5: Easily add real-time communication capabilities

The majority of customers prefer to connect using digital communication. As per a research, nine out of ten customers prefer messaging and chat to connect with support staff.

With our cloud communication platform, you can easily add SMS, chat, video, voice, file sharing to your existing platform. Based on the requirement on your business, you can integrate the desired functionality.

You may be surprised by how easy it is to integrate Vox CPaaS using our programmable APIs. Sign up for a free demo or contact us now!