The key driver in the adoption of Mobility 4.0 and Industry 4.0 revolution is the way one interacts with technology.

Especially the sectors of the transportation and logistics industry is confronting rapid changing in digital transformation, customer expectations, and business models steering them towards adopting more innovative and intelligent Internet of Things (IoT) devices.

Digital transformation in the airlines and airports sector is focused on the smart traveler for the entire travel journey from booking to arrival.

There is an immense need to navigate the traveler experience across devices and channels with adaptable back-end technology systems.

Using Intelligent Technology to Cater to the Smart Traveler:

With the airlines and airports sector being predicted to cater to a billion more travelers by 2030, the future calls that each detail of the traveler’s journey is intuitively and automatically connected through technology.

This is where Communications Platform as a Service (CPaaS) comes into the picture.

CPaaS offers seamless omnichannel experience – travelers can use their choice of communication channel and airlines can provide real-time contextual communication including ticketing, booking, flight tracking, reservations, or itinerary change alerts across every communication platform.

This easily leads to the most wanted personalization touch by shifting the service from mass-market to white-glove offerings.

Research further endorses that travelers are more receptive towards personalized service and pushing personalized offers within 48 hours of travel can drastically increase the chances of conversion.

CPaaS enables access to collaboration functions such as messaging, audio, speech recognition, video, and other functions from the cloud at a fraction of their typical complexity and cost without the need to develop any backend infrastructure.

Additionally, CPaaS allows airlines to step-up their security with two-factor authentication (2FA) using One Time Passwords (OTPs) or authentication codes for payment and traveler verification.

Using CPaaS to Enable True Digital Engagement:

With CPaaS, you not only improve the communications between travelers and airlines, but also provide self-service solutions, automated IVR, and chatbots to accelerate business profits and drive digital engagement.

Airlines can leverage API to effectively address consumer pain points by enabling live support for airline customer service, present itinerary alternatives, solve overbooking problems and promptly notify flight delays or itinerary changes.

Say for travelers with connecting flights, airlines can communicate any delay or gate changes via the traveler’s preferred channel.

A travel API with intelligent search capabilities can create travel itineraries and recommend destinations, cheaper prices and suggest best travel time.

API integration also enables check in to flights before they even arrive at the airport and get timely notifications, reminders, and alerts.

With a reservation system attached to a CPaaS, airlines can provide prices, reserve seats and more, without the need for human intervention.

Whatever the future may hold for the airlines and airport sector, the value of APIs will continue to grow as airlines seek to strengthen their relationships with travelers.

Soaring into Newer Heights with VoxCPaaS:

VoxCPaaS APIs can customize the right CPaaS solution that will integrate with your existing channels and applications.

We also have a team of developers to build, test, and assist in implementing the communication API services with robust functionality and usage-based pricing.