A demo is one of your best sales tools that can help you get prospective customers interested in your solution.

Demonstrations are one of the effective ways to address your customers’ needs and convert your qualified prospects into paying customers.

But getting a prospect to attend a demo is quite hard.

The sales reps have to make hundreds of calls to get one prospect to attend a demo.

Getting prospects to commit time for a demo requires selling.

And, selling always starts with qualifying the right prospects.

These prospects should be gathered from different resources and creates confusion for sales reps at the end, making them set appointments with every prospect they had data for, instead of finding out whether the person should buy from you or not.

Even though CRM tool handles all the data and key customer relationship management using a wide range of out of the box features from different sources like marketing software (For sending bulk emails), appointment scheduling software (to schedule meetings), and calling software.

But more often than not, the team collaboration, prospect relations, closing deals, etc. happens outside the CRM via chat, phone calls, emails of various apps.

So, not all the tasks directly happen within the CRM, leading to losing the essence of conversation and most importantly time.

For organizations, whose business runs with meeting new clients every day, they must report the outcome of the meeting and store the data in a client database.

However, CRMs could carry out their operations only when the data is fed into it.

This process is completely manual and only done when a representative is back to the office.

Sometimes, the delay in this information results in the loss of valuable information about the customer.

CPaaS as a Solution:

Integrating the CPaaS into the CRM is the solution for this.

CPaaS is a cloud-based delivery model that allows organizations to add essential features like options for organizing customer contacts, queries, tracking your customer status, scheduling, and calling.

Vox CPaaS with its SDKs allows enterprises to build a conversational app that helps the executives in updating the reports of customers to CRM from the phone itself.

The robust CPaaS solution accelerates the process and helps developers easily add click-to-call and click-to-message features to business applications, websites and video calling can be added to the helpdesk to improve customer engagement and outcomes.

Vox CPaaS acts as an engagement platform, enabling you to build applications without using any hardware.

Vox Cpaas makes these possible and helps you engage with your customers through various channels like SMS, two-way SMS, telephone numbers (as per telecom regulatory appliance), audio/video calls, chat (app to app), integrate various social media channels (WhatsApp, Facebook, Instagram, etc.) and real-time communications (RTC) by deploying APIs.

With Vox CPaaS SDKs and APIs all these features can be integrated into your CRM without any difficulty.

Many CPaaS providing vendors are also providing support for Web RTC which enables peer-to-peer communication without requiring users to download any specific purpose application.

Web RTC is a powerful technology enabling audio and video in web applications.

By moving communications to the world of software, VoxCPaaS can improve your communication experience with customers and go beyond the legacy hardware-centric approaches of the past.

Advantages of Using CPaaS for Sales Reps:

Connect Instantly with Customers Through SMS :

SMS is one of the quickest ways to approach customers.

People read SMS messages faster than any other source.

For instance, if a customer drops a query on the website, where CRM has been integrated with CPaaS, then the data gets logged automatically into the CRM and gets assigned to the concerned team to address the query of the customer.

Vox CPaaS identifies the text and directs the message to the appropriate team, whilst sends an automatic message to the customer stating that the concerned person gets in touch with the customer.

VoxCPaaS provides two-way SMS, which means your customers can text you.

So, it lets them use it to ask questions, solve problems, and provide feedback.

Vox CPaaS simple and robust SMS messaging APIs are developer-friendly, as you can easily test and integrate them and monitor the performance via real-time dashboards.

Access to Automated Voice Systems:

Powerful customer relationships are essential for success in any business.

Strong relationships with customers can lead to loyal clients and positive word of mouth.

Vox CPaaS voice SDKs make it easy for your customers to reach out to you from anywhere around the globe.

With robust programmable voice SDK, you can personalize your business communication experience with user context and data by giving your customers the power to call right from your website or mobile applications or your customers can request a call when an agent is available.

Voice calls generate data, which the salesperson can analyse for critical customer insights.

Alongside, Vox CPaaS SDK offers voice call recording capability, voice encryption, and call transcription which you can store this data in the cloud.

Additional to this, Vox CPaaS voice SDK supports a feature of voice termination for all app-to-landline or GSM mobile calls.

This reduces the costs on your local and worldwide voice traffic with a reliable voice SDK that offers the least cost routing, and 24/7 traffic monitoring.

Video Calls for Product Demonstrations:

Customers and Businesses build a strong relationship when interacted face-to-face.

B2C (business-to-customer) allows for more in-depth conversations.

Demonstrating product features and product functionality to customers through video calling empowers a business more comprehensively.

CPaaS solutions with video capabilities will offer high HD quality video and seamless connectivity.

This kind of communication can help businesses retain their customers for the long term.

VoxCPaaS video API offers real-time video recording for auditing and monitoring purposes where you can review and play at your location for training purposes.

Live Chat for Instant Solution:

Vox CPaaS solutions make it easy for your business to combine chatbots and human agent support.

The seamless handoff between the chatbot and human agent, paired with rich features and the ability to manage everything in one place helps your business in keeping customer satisfaction high.

With well-built CPaaS solution, Vox CPaaS helps enterprises aggregate messaging channels with exhaustive features like delivered, seen, is typing, and notifications for presence information (available, busy, away, and many more).

Again, Vox CPaaS chat allows you to send/receive files, images, and documents without having to switch from the screen.

All this can be done for your business while reducing costs and increasing customer satisfaction.

Lastly, with our CPaaS solution, your CRM becomes more efficient than ever before in handling customer communications.

Why Us?

Vox CPaaS flexible SDKs & APIs can be integrated with your business applications or modify existing applications to suit evolving business needs and help you with the seamless delivery of different communications through a single platform.

When searching for the right CPaaS partner for your business, look for vendors who have flexible API driven architecture and provide software development kits (SDKs) and libraries that can be easily integrated into your business applications.

For example, Vox CPaaS helps businesses connecting real-time communications (RTC) across teams, applications, and messaging platforms (Social media channels) making all your communications seamless.