Digital transformation provides a path for businesses to transform legacy ways of connecting with people to new, digital services that are faster, easier, less expensive and more secure. To compete in an increasingly digital world and improve customer experience, businesses need to have a superior communication platform that enables them to dive deep and customize their experience that is very unique.

To build strong customer engagement, it is necessary to have contextual communication to overcome the silos between communication channels. Vox CPaaS, a cloud-communication platform, offers improved methods and new channels to engage with customers. Communication APIs allow businesses to add new capabilities quickly to their existing application. Our communication APIs not only cater to basic communication needs, but also delivers advanced functionalities like OTP, two-factor authentication, call recording, number masking, file sharing and more.

To make your brand stand-out in the competition, there are three primary areas of focus, let’s get an overview of how to elevate your business and brand.

#1: Contextual communication

Today’s communication lack context. In many cases, customers face the problem of lost contextual communication. This is one of the key issues that need to be addressed and Vox CPaaS works wonders in delivering contextual communication.

For instance- When customer gets in touch with the support staff, they have to explain their issue or undergo the verification process. By integrating CPaaS, businesses can achieve a sustainable and continual quality of real time communications. Furthermore, it also helps in sending out personalized messages based on the online behavior or requirements of customer.

#2: Anytime, anywhere communication

Our communication APIs for voice, video, SMS and chat help you to stay in touch with customers anytime, anywhere and build customer relationship.

The most important benefit of cloud communication platform is that it easily enhances customer experience. By integrating communication APIs into your application, customers can reach you via voice call, chat or SMS to connect with someone who can readily solve your issue. Within your app, customers can directly talk to the support staff by using click-to-call, chat or SMS option.

#3: Customer engagement and experience

The driving factor that retains customers is the outstanding customer experience. This can be easily achieved by integrating CPaaS and communication APIs into web or mobile applications.

For instance- If a customer wants to change his/her order, he need not find your number and make a call, within the app he/she can call and modify the order. You can also send out OTP & enable two-factor authentication for user verification and safety purposes. Gain customers’ trust by offering safe and secure file transfer.
Build an outstanding customer experience. Take a free demo or contact us now!