Healthcare companies are one of those industries that have been affected during the global crisis.

No matter where the company is located, the effects of social distancing and stay-at-home mandates have brought lasting changes and some new challenges to the industry.

Traditional medical offices have felt more pain due to the social distancing and limited waiting room occupancy and have switched to telehealth solutions.

With the increase in demand for quality healthcare services, telemedicine and telehealth solutions are becoming more important these days.

In this digital world, patients are expecting quality service and relevant information from their healthcare providers at their convenience on a channel of their preference.

The healthcare sector brings some unique and complex communication challenges, such as missed appointments, managing patient care, outdated communication tools, scheduling appointments, security, data privacy, and more.

Communication Platform as a Service (CPaaS) helps organizations in customizing their business processes and meet specific needs. It has been crucial in solving these challenges in healthcare services.

One of the biggest benefits of CPaaS in healthcare is setting appointment reminders. Most of the healthcare companies report that the majority of business, they lose annually is due to the missed appointments.

Vox CPaaS allows healthcare providers to integrate SMS, voice, video, and chat into a new or existing business application.

It enables the flexibility and scalability of a platform for healthcare providers to meet the specific communication requirements of patient care management.

As the company’s bottom line relies on helping clinics and providers to grow their revenue, by hinging on providing excellent patient care. And, excellent patient care thereby hinges on quality communication and patient engagement throughout the entire patient journey.

To that end, CPaaS solutions are making amazing things happen in the healthcare industry like sending appointment reminders and confirmations, communicating health risks with patients, and refilling missed prescriptions.

Many healthcare providers struggle to provide a consistent experience through their communication process because they do not have a focused patient experience strategy.

By using Vox CPaaS, healthcare providers can integrate SMS, voice, video, and chat into their application thereby creating an omnichannel communication experience.

Let’s have a look at some use cases where CPaaS can help healthcare provides in creating better patient experiences.

1) Engage With Patients Through SMS:

CPaaS allows patients to choose their preferred mode of communication like text, call, or any other channel to receive automated reminders.

Most of the consumers prefer to engage with companies through SMS than voice. So, adding SMS to your communication can be an essential part of ensuring your patients are receiving the relevant information they need to remain in good health.

Using SMS, you can send prescription updates, billing information, set and confirm appointments, send reminders and receive feedback from consumers to improve the processes and patient experience.

Vox CPaaS allows you to embed SMS API into your existing application, where your patients get access to information on time and can respond from the same application without having to worry about the additional cost.

2) Provides 24/7 Support:

CPaaS provides ideal solutions to ensure business continuity and a high-quality patient experience throughout the journey.

Many healthcare providers are reaching out to patients remotely to assist them with appointments, sending medical reports to doctors for assessing and counselling.

CPaaS enables companies to facilitate two-way communication embedded with voice, chat, and SMS into your customer-facing applications.

This results in seamless conversation continuity for consumers through varied communication channels delivering a consistent experience across locations with standard greetings and options for self-service.

The two-way communication addresses the patient requirements and seeks instant support from the healthcare providers.

With Vox CPaaS, fully autonomous bots can be easily created for voice, and SMS that use existing inbound voice and toll-free numbers.

The click-to-call within the application encourages patients to reach out to doctors immediately for any help.

3) Send Prescription Updates:

Healthcare providers have found that adopting SMS in one best tool to keep their patients stay updated about the medical process.

CPaaS allows patients to opt-in to receive updates and reminders through SMS for medication doses or get on-demand alerts to remind them if their prescription is past due.

With CPaaS integration, you can connect with your prescription record management, patient database, or electronic medical record systems to customize information and ensure accuracy.

This helps pharmacies in reducing the inventory on hand by ensuring that the prescriptions are picked up on time.

Providing detailed information about prescription side effects and possible drug interactions helps consumers save time for researching a medication fully or avoid confusion of understanding all the side effects before they intake.

Offering prescription information to customers ensures pertinent information stays up front and center for your patients and, helps in desisting medication by refilling.

4) Automate Scheduling & Appointment Reminders:

A common CPaaS use in healthcare involves scheduling appointments and sending appointment reminders.

Scheduling can be done online or sending a text message or calling over voice.

CPaaS helps in streamlining the scheduling and confirmation of appointments which reduces the time your office, spends on scheduling calls.

CPaaS facilitates two-way communication that helps patients to know the updates of doctor’s availability and be themselves available, which in turn will reduce no-show response.

Sending timely appointment reminders will make sure that patients will be on time and increases patient satisfaction by reducing waiting time.

5) Medical Consultation:

One of the main focal points of the healthcare sector is medical consultation which usually involves a doctor rendering advice followed by a patient report, prescribed medication, and findings of an external expert.

With the help of CPaaS video integration, doctors can quickly connect with their patients via video call.

This may include recording that can be played at the user’s convenience.

Sometimes, these consultations work well and offer better healthcare services for the patients who live in rural or remote areas, or where certain specialists are unavailable.

Patients can get in touch with a medical practitioner and get their queries solved immediately.

6) Receive Feedback to Improve Patient Experience:

Patient feedback provides valuable information about what patients and service providers think about the services that they have been offered to.

With the help of SMS, healthcare providers can ask for feedback by sending a survey link or simply asking for a rating in a short response.

This helps providers to determine what is working and what has to be improved while providing patients a quick survey through text.

7) Emergency Assistance:

Emergency healthcare is an essential part of the health system and serves as the first point of contact for the patients.

In urgent or emergency conditions, health care can be provided on the site of injuries and disease.

With the help of integrating click-to-call functionality using CPaaS can help patients in seeking medical support immediately.

It’s no great that, CPaaS has seen exceptionally wide acceptance in the market and benefits the healthcare industry.

Vox CPaaS can provide you a way to streamline patients communications and more screening time in caring for patients, instead of sifting the paperwork and hunting down for contact information.

We at Vox CPaaS will offer you a lot of benefits with CPaaS technology and help you build custom solutions.

Get started with a communications solution that helps you provide the highest level of patient care by contacting us today.