Cloud communication services are becoming an integral part of the digital transformation. CPaaS has been quiet fuelling and streamlining communication services for business interaction. This has improved methods and new channels to engage with customers. For business, CPaaS is a communication platform that can be easily integrated into their existing applications for real-time communication. Customers see CPaaS as an invisible communication platform that allows real-time communication between them and you.

With enterprise and customer demand driving the need to develop reliable, flexible and scalable real-time communication solution, the integration of cloud communication platform is increasing.

Vox CPaaS, cloud-communication platform by Voxvalley, aims to redefine communication experience by providing APIs and SDKs for real-time communication capabilities viz. voice call, SMS, chat and video call. The best part about CPaaS is that the APIs and SDKs can be integrated into your existing web or mobile applications, without the need to build a separate one for communication. This not only unifies your business communication but also empowers customers to stay connected with a click.

CPaaS has proven to be one of the most powerful tools to drive business success. Let’s learn the benefits of CPaaS.

CPaaS builds contextual communication

The biggest challenge in delivering the best customer experience is building contextual communication. By integrating CPaaS into your applications, you need not to gather information about the origin and purpose of customer calls.

Within the application, you will know the reason and the origin of the call. This will help in retaining the context of communication. Not only this, CPaaS integration shortens the communication path by replacing click-to-call with IVR menu, where the customer has to spend 2-3 minutes for the operator and then elucidating the issue. This has incredible outcomes, both for engagement and satisfaction rates.

CPaaS provides a more connected customer experience

It’s easier to offer a remarkable product. But the best thing a company can offer to retain and attract customers is great customer service. With all types of capabilities available in CPaaS, you can now stay connected with customers by embedding our programmable APIs for voice call, SMS, chat and video.

Vox CPaaS aims to connect customer service experience. For instance, a customer who is facing an issue while using your app no longer has to make a separate call to resolve the issue. With CPaaS, all functionalities are available at fingertips. Within your app, you can send verification and OTP to customers via SMS. Customers can also connect via SMS even after the working hours. With Vox CPaaS, customers no longer have to wait on hold, repeat their problems or start over on different channels.

CPaaS increases your overall ROI

Building a better connection with customers comes at a lower cost. By building context with different communication features of CPaaS, you can now increase your ROI. CPaaS comes with minimal CAPEX and operational cost.

In a world that demands incredible customer service, businesses need the context and seamless connections that Vox CPaaS provides.

With cloud communication infrastructure that’s easy and affordable, there no time better than now to integrate Vox CPaaS into your applications. Get a free demo now or contact us!