“By October 2011, there were around one billion messages sent via Whatsapp per day!” 

“It was in 2013 when WhatsApp recorded 200 million active users!” 

“By the end of 2017, WhatsApp recorded around 1.5 billion active monthly users!” 

“As of 2021, WhatsApp was the most popular  global mobile messaging app worldwide!” 

All these figures clearly state the importance of WhatsApp. Whatsapp; a mobile as well as a web messaging app, has been gaining popularity ever since it was first launched in 2009. Though it has great features such as video calling, and encrypted chatting, the feature that makes it popular worldwide is its ability to make communication easy, and feasible!  

No matter if it is a business, or a regular WhatsApp user, as far as establishing easy communication is a need, WhatsApp seems to be the best answer. In this article, we will discuss why getting a Whatsapp business Chatbot can provide you a win over your competitor. In the end, we will discuss how you can also get a WhatsApp business chatbot using Vox CPaaS services! Let’s begin! 

WhatsApp Chatbot for Business? What is it, and why is it needed?  

WhatsApp chatbot is no different than a Whatsapp integration on your website. Think of yourself as a customer browsing your favorite brand’s website. And, suddenly you want to enquire about the product or service. What would you prefer?  

A traditional way of emailing the query, or the modern, and obvious way of getting it answered in minutes? We bet you chose the second one!  

And, that’s where Whatsapp bridges the gap for your customers. It lets them contact brands in the easiest, and hassle-free manner. This also provides immense benefits to businesses. So, if you are a business, and have not implemented the Whatsapp chatbot yet, here are the reasons you should implement it today-  

• A brand-customer connection  

If there’s anything that Whatsapp chatbot does best, it’s establishing a connection between brands, and customers. Due to ease, security, and feasibility, customers also feel comfortable chatting or engaging with brands on Whatsapp.  

On the other hand, Brands also prefer Whatsapp for giving customer-brand relationships a touch of personalization. This solves problems on both ends and is therefore preferred by both parties.  

• Big scale business? No worries! 

Maintaining communication channels while scaling up a business seems a real hurdle. As when business operations scale up there emerges a need for automation, and the Whatsapp business chatbot can do the same. These are easily scalable Chatbots, and propound no limitation for large-scale businesses as well! 

Furthermore, it can automate business-customer communication. To some extent, it also ensures real-time customer query resolution. And, this is one of the best ways to gather some loyal customers for your business.  

• 24*7 customer support, and service!  

Got a sales, and support team working on clock hours only? It’s time you leverage a Whatsapp Chatbot!  

With Whatsapp chatbot, businesses can establish 24*7 customer support and service facility. As this automates the whole process, a business can dodge any challenges in customer support and can ensure a 24*7 customer help desk. This assists in gaining customer trust, and loyalty!  

Knowing the benefits of Whatsapp Chatbot, you must be thinking of getting one for your business. That’s where Vox CPaaS services enter the picture!  

Get a WhatsApp Bot by Vox CPaaS services!  

If you are a business of a non-tech niche, there are chances you don’t have an in-house development team. But, no need to worry! Vox CPaaS services are here!  

Vox CPaaS services from Voxvalley lets you integrate various communication channels over your business website for digital platforms. And, one of those channels is WhatsApp Bot as well! Getting a Whatsapp bot from Vox CPaaS keeps you safe as we integrate it in the most reliable, scalable, and secure way on your business website. Furthermore, the quality of support and service Voxvalley provides keeps all your queries resolved, and sorted.  

So, dodge those business communication challenges, and get your Whatapp bot from Vox CPaaS today!