The practice of caring for the patients remotely when healthcare providers and patients are not physically present with each other is referred to as Telemedicine.

The concept of telemedicine could be new to healthcare providers and practitioners due to the slow adoption of technology in the healthcare industry.

However, the continued advancements of technology in the healthcare industry have greatly expanded its usability among the people.

Moreover, the demand from the new generation and tech-savvy population have pushed them towards telemedicine because of its convenience, cost savings, and intelligent features.

Now, it has become a new norm for healthcare providers, physicians, and medical groups to integrate telemedicine as a part of their healthcare services offering.

Modern technology has enabled doctors to consult patients by using HIPAA-compliant video conferencing software to start delivering telemedicine consultations.

Telemedicine is conducted in different ways.

In which the most basic is just a video call (the one which we use regularly to communicate with family members and friends).

But, in most countries’ telemedicine consultation requires a HIPAA-compliant video conference tool.

CPaaS, a cloud-based communication, and API integration solutions have made it feasible for healthcare practitioners and providers to deliver services to patients at the comfort of their convenience.

With the help of CPaaS, the healthcare providers will be able to extend their support line 24/7 to help people in getting information without any delays.

The Vox CPaaS platform is scalable to fit a large number of callers, direct new patients to the company’s website, lead existing patients to consult doctors through e-visit scheduling, and most importantly, provide relevant information to the callers immediately.

Healthcare organizations using telemedicine are now able to assist the employees remotely but addressing queries and providing advice to patients approaching from different communication mediums can be a daunting task for healthcare providers.

With the help of CPaaS, organizations can get access to various platforms quickly in one place within the same application.

Patients can now receive a fast diagnosis through consulting a doctor via video, SMS, or voice at their convenience for their healthcare conditions like cold, sore throat, and acne.

The RTC (real-time communication) within the application helps your patients get answers quickly to their health questions through their preferred mode of communication without having to meet the doctor in-person.

In telemedicine, data security and data privacy are the topmost priorities every organization will consider upon dealing with patients.

Therefore, it is important to ensure that the means of communication between doctors and patients are user-friendly and security compliant.

CPaaS is a robust software that allows everything from data storage to live video conferencing. Overall, there are various CPaaS APIs that fulfill the needs of patients today.

APIs for Telemedicine:

Voice APIs:

When it comes to a healthcare app, voice APIs are proved to be most beneficial for physically disabled, senior citizens, and visually challenged.

Voice APIs integrated to your application helps these people navigate through the app with pre-recorded command on the calls and have their questions answered.

Voice APIs offer the flexibility to access and manage patient calls on all devices (laptop, tablet, or mobile), thus reducing waiting time and increasing patient engagement.

Vox CPaaS voice APIs are designed in a way that can make automated calls and messages to users and get recorded in the system.

In cases, where the responses include serious health problems the doctor steps in to consult them.

Furthermore, the SIP interface allows you to connect to any phone number (PSTN calling) without dealing with the complexity of telecom carriers across the globe.

Call recording is one special feature that comes with Voice APIs that allows users to listen at any time and anticipates your customer expectations.

SMS APIs:

Creating a better patient experience starts with the first interaction.

Adding SMS to your communications allows providers to send medicine refilling updates, set and confirm appointments, and obtain customer feedback to improve patient doctor’s engagement.

With SMS APIs, providers can easily manage settings and recordings such as greetings, wellness tips, prescription updates, and relevant information to keep patients healthy.

It is an ethical mandate for the healthcare sector to ensure the privacy and confidentiality of patient’s information.

So, to protect the information from fraudulent activities, CPaaS allows you to integrate OTP and two-factor authentication API to safeguard your patient’s data and user’s transactions.

Vox CPaaS allows you to customize your sender ID where you can send verification codes through SMS within the application without having to rely on any third-party software.

Video call APIs:

Just as work from home is the new normal, video consultations with doctors have become a preferred mode of communication for many patients.

With video APIs integrated into your application, patients can either request or set up a particular time for a video visit with the doctors and nurses.

By using video conferencing solutions, patients can receive high-quality medical support when needed.

The same applications that streamline the internal and external processes can be enhanced with powerful video communications capabilities without any difficulty.

Vox CPaaS provides Video call APIs and SDKs, that can be easily integrated into cross platforms and web browsers for a seamless video chat experience.

Using these APIs, developers with no experience in video technologies can add real-time communications into apps that weren’t designed to support them.

Chat APIs:

Communication is the biggest problem in healthcare most patients prefer direct interactions with the doctor and medical practitioners.

Chats are a great way of communication for patients to get in touch with doctors at any time, anywhere, and even in emergencies.

Vox CPaaS Chat APIs and SDKs allow patients to share medical reports, X-rays, and medical prescriptions thereby adding value to the traditional paradigm of communications between doctors and patients.

With the enabled chat & features filled with great medical experts can create powerful treatments and cure undesirable diseases.

This streamlines the workflow within the healthcare organization and real-time data transmission enables patients to diagnose and monitor blood pressure and share medical reports with healthcare providers for instant solutions.

With more and more developers many organizations are exploring the potential of cloud technology and API solutions, the healthcare industry is becoming a platform for new advancements.

It’s never a downing sector where communications have to be at its peak for a successful running of a healthcare organization.

Vox CPaaS provides API integrations for SMS, chat, voice, and video functionalities where you can leverage these SDKs for quality patient care.

CPaaS flexibility and scalability with its automated communication, tolls, and techniques, strengthen any healthcare organization and benefits in creating more effective communication between doctors and patients.

To learn more about how Vox CPaaS integrated bundle can help your healthcare organization and prepare you for the new challenges ahead and provide better doctor-patient engagement, Contact us today.