Chatting live with others is one of the most popular seamless communication methods that technology has enabled.

In the current unprecedented times of Covid-19, live chat facilitates instant messaging.

This could be within the organizational employees who are working remotely or could be with the customers to enhance engagement.

Moving further from the official of online, now all events including weddings, birthdays, convocations, official gatherings, and webinars are being conducted online.

A chat platform is a tool to have such events conducted without any hitch.

Online chat platforms have created truly global experiences for people around the world.

How to Create A Chat Platform:

Very popular software development kits (SDKs), and application programming interfaces (APIs) are available in the market that are easy to integrate into your web or mobile application.

These SDKs and APIs come with the latest architecture accommodating the scope of future changes.

They come with a proprietary protocol with end-to-end encryption that allows for the safe transfer of data, and files.

Chat SDKs and APIs use TLS enabled connection and secure file transfer via TLS making it secure.

More than 200 thousand concurrent chat sessions are possible when built on AWS r4 2x large server.

A few important benefits of chat platform:

• Customers can chat while on your website and resolve issues immediately
• The right team support executive can be available to the customers and they need not waste time in locating the right person to resolve their problem
• Engagement with customers is enhanced allowing for stronger relationships, and more business
• Secure file transfer is possible in the chat platforms and is very useful especially when these files are immediately required. For example medical records
• Profanity filters can remove the unwanted content
• Translation and moderation dashboards make chat platforms more dynamic
• The chat platform is easy to create, and use with minimum cost, and effort
• A large number of people can be reached through this medium in a very short time
• Group chats allow for multiple people having a conversation with the same purpose
• Customers do mind chatting rather than calling
• Live chat platform has interesting features like voice chat, broadcasting of messages, etc.