Communication in healthcare has seen many changes in the last decade.

Reaching out to patients and serving them during a worldwide crisis like Covid-19 has been an unprecedented medical emergency.

Healthcare organizations have chosen to cater to their patients remotely, providing medical assistance, and delivering reports as necessary through CPaaS.

Cloud-enabled CPaaS is a game-changer today.

This is a blessing in disguise for facilitating real-time communication with patients especially when in-person interference is not possible.

By embedding communication features into your web or mobile applications, CPaaS is enabling scheduling appointments, reminders, reports, prescription refills, patient advice, and others.

Typically, in healthcare we see lapses in scheduling, reaching out to patients in time, and sending the appropriate information to patients.

Let’s see the various uses of CPaaS in the healthcare industry –

1) SMS:

While we all know the benefits of SMS and use it frequently, we often do not understand the criticality of this feature for healthcare.

Patients may not want to call and wait in a queue to get information or schedule over the phone.

They need attention and SMS serves the right purpose.

When you embed SMS API into your existing applications, your patients can get the information in time and even can respond too without any additional cost.

You can send the appointment reminders, prescription reminders, billing information, etc. on SMS

2) Voice calling:

Reaching the right person in the hospital is a challenge for patients.

When voice calling is integrated into your apps, patients can directly call the appropriate person and solve their issues instantly.

3) Video calling:

Video calling API embedded in your application can resolve many challenges of patients.

Speaking with their doctor over a video call leaves the patients served and reduces their anxiety.

4) Chat:

When you integrate chat SDK into your app, patients can chat with the doctor and resolve many issues that would otherwise be left pending until the next visit.

This is even more important now during the Covoid-19 crisis when face-to-face meetings are not viable

5) Sharing of files:

Reports, prescription, and other documents can be shared via file transfer, and that too securely putting the patients’ anxiety to rest

Conclusion:

CPaaS has multiple uses for the healthcare industry.

CPaaS is occupying a large portion of the real-time communications of the healthcare industry.

This is contributing to enhanced patient services, reduced time lag, faster attention, and motivated staff.

Needless to say, CPaaS is a major contributor in the next generation of the healthcare industry.