The chat SDK (software development kit) is a perfect solution for your mobile or web applications.

By integrating chat SDK in your application, you can provide an engaging chat experience to your online customers.

Why do you need a chat SDK?

Speeding up your communication with customers is really critical for your business growth and sustenance.

Phone calling or sending an email may not always be feasible for customers.

This can impact your relation with your customers, especially when they want a quick response.

Chat functionality on your app is a quick remedy to these lags where customers can depend on for a quick solution.

VoxCPaaS chat SDK is an easy-to-use solution that can be integrated at a small cost into your application.

Let us see the three most important features of chat SDK that are crucial for your business.

Chat SDK on Your Mobile App:

While having your website is great, your reachability increases manifold.

However, your mobile app is less cumbersome and more flexible for your customers to reach you.

Given that mobiles are easy to carry and access apps from anywhere, integrating chat SDK on this platform gives more mileage to reaching customers.

VoxCPaaS chat SDK is inter-platform compatible and is available on both iOS and Android.

Benefits:

• Since a mobile phone is always available and easy to use, it enhances user engagement
• In-app support for customers at any given time
• Better conversion rates are possible on mobile live chats
• Increase in vibrant and robust outreach

Private, Group, and Public Live Chats:

In-app chats keep the users engaged because they do not have to switch to another messaging platform to communicate with you.

Live chats on your app cater to a larger audience and drive higher conversions.

With less time spent, or lost, you can approach customers’ issues quickly and resolve.

VoxCPaaS chat SDK enables private, group, and public chats once we integrate the SDK into your application.

Benefits:

• You can have private, public, and group chats enabled in your chat integration
• Keeps your customers and users engaged with the various options available in live chats
• Group live chats attract more users
• Notifications, updates, and visibility are plus points in live chat

Variety of Chat Messages:

Chat messages have taken a different dimension over the years.

The inclusion of emoticons and other attractive features has made live chat interesting.

VoxCPaaS chat SDKs are scalable to the latest features in the chat platform.

Voice messages, voice calling, and broadcasting audio messages in-chat are very popular, and attract immediate attention from the receivers.

Adding to the functionality, now you can transfer doc files and mp3 files securely over the live chats.

Benefits:

• Voice messages are extremely popular because they are easy to listen to and respond to without typing
• Transferring doc files, and mp3 files lessen the time spent on the task than emails, and hence users prefer live chats
• End-to-end encryption in chat SDKs enable readers to transfer messages, files, and images securely

It goes without saying that the current generations are born into a world of the Internet and apps.

Chat functionality is used by millions of people to communicate and enliven their lives.

Chat SDKs are both current and futuristic and are going to remain in the next few decades.

Integrating chat SDKs in your apps is a wise decision for your business continuity and success.