Chat is an integral part of the communication ecosystem today.

Businesses around the world are opting for live chat.

It is evident that live chats are great for cutting down expenses and increase revenue, and mostly it helps to gain customer loyalty.

Live chat has far-reaching competitive advantages with proactive reachability.

We can go on discussing the benefits of live chat endlessly.

However, we have encapsulated the five most important benefits of live chat.

Let us look at these benefits:

1. Increased Customer Engagement:

Live chat transforms user experience by allowing for a real-time chat to resolve an issue.

In an organizational set-up, this is by far the best way of communicating without them disturbing their work.

In a customer reach set-up, this is the most trusted feature which customers use safely.

VoxCPaaS provides reliable live chat SDKs that can be integrated into your web or mobile application with minimum interference.

2. Means of Communicating Instantly:

Unlike emails, live chat enables instant communication.

Chat messages have almost 95% of the opening index and are read within three minutes of having sent.

Phone calls are distracting to both your employees and customers to pick up and talk and responding to emails also is disturbing.

However, the chat is easy to respond allowing quick communication.

We at VoxCPaaS treat your need for enabling chat communication seriously and offer a quick and seamless deployment on AWS cloud or on-premise.

3. Dedicated Conversation:

Live chats promote intense and focused conversations with both the sender and the receiver, targeting a purpose.

It is easy to get drifted on a phone call and waste time, but on a live chat, people are intentional and work-minded, thus optimizing their time.

4. Collaborate On Live Chat:

By enabling live chat in many organizations, businesses have benefitted in an even channel of communication among their employees.

This feature is especially valuable in the current Covid-19 scenario when in-person communication is not an option.

Businesses have taken advantage of live chat by integrating VoxCPaaS live

chat SDKs in their web and mobile applications letting employees act quicker using the robust features of live chat.

5. Safe & Secure Mode of Communication:

The most critical aspect of live chat is the security and confidentiality that is possible in live chats.

VoxCPaaS has in its store the proprietary protocol for seamless instant messaging transferred over TLS enabled connection.

End-to-end encryption for chat messages and secure file transfer via TLS are undeniably the most assuring benefits of live chat SDK.