Today, customers are in a hurry and always bouncing around on various channels to connect with support staff and generally end up with unsatisfactory results. To win customers over and potentially retain them for good, businesses need to provide seamless communication experience that drives them to your brand.

By enabling real-time communication capabilities into your application using CPaaS, support staff/employees can focus on customer queries directly rather than initiating user verification and other details. This gives a competitive edge to your business, adds a professional and personal attitude to customer service and increase customer satisfaction & retention.

To help you enter the digital age, Voxvalley offers Vox CPaaS and communication APIs to help you stay close to your customers. In a nutshell, Vox CPaaS is a cloud-communication platform that supports real-time communication like voice call, video call, SMS/text messaging and chat into web and mobile applications. Alongside, it is developer friendly, secure and reliable communication platform.

Because we strive to provide you the best solution as much as you are passionate to deliver the best customer service, in this article we will summarize 4 ways in which Vox CPaaS will improve your customer relationship.

#1: Always present for your customer

Customers today expect immediate communication through every channel and solution to their query. By integrating communication APIs into applications, real-time communication is possible anytime, anywhere. This empowers customers to get in touch with you with an easy click to call, SMS, chat solution. No matter the hour or the day, customers get instant solution.

#2: No hassle of waiting for support/assistance

We live in a global world. Customers today prefer to follow the shortest possible way to get connected. By embedding APIs into applications, customers can get connected to you by accessing call, chat, SMS option. In this way, customers doesn’t have to wait for the operator on the IVR or escalate the issue by describing the problem and validating the details.

All the data is saved in the cloud and can be accessed by you.

#3: Enhanced customer satisfaction and brand loyalty

Vox CPaaS helps your organization build a collaborative culture and environment. This increases the efficiency of the staff and customers get the right information at once. This also increases your brand loyalty.

Undoubtedly, Vox communication APIs make it easier for business to address concerns of customers and resolve them.

#4: Streamlined communication

In today’s fast-paced life, no one likes to wait too long to get their queries resolved neither follow a complicated path to get connected with the support staff. To ease this process, Vox CPaaS works wonders. Within the application, SMS, video, voice and chat functionality is embedded. Not only this, you can send alerts and reminders to your customers, get call recordings and voice broadcasting. Instant messaging along with presence status indicates the availability of the customer.

Just use our CPaaS for improving the customer experience and allow your customers to contact you as per their convenience.

Get in touch with us and we will make the first step together!