{"id":83,"date":"2019-10-16T14:39:52","date_gmt":"2019-10-16T14:39:52","guid":{"rendered":"https:\/\/vox-cpaas.com\/blog\/?p=83"},"modified":"2019-10-22T14:43:02","modified_gmt":"2019-10-22T09:13:02","slug":"what-is-cpaas","status":"publish","type":"post","link":"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/","title":{"rendered":"What is CPaaS?"},"content":{"rendered":"\n<p>In this technology-driven world and specifically cloud-based telephony, we encounter many acronyms and each of them entails a vast concept and technology. <\/p>\n\n\n\n<p>One of the most promising cloud-communication technology is \u2018CPaaS\u2019. <\/p>\n\n\n\n<p>Now, you must be thinking <a href=\"https:\/\/vox-cpaas.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">what is CPaaS<\/a> and is it the right solution for business? <\/p>\n\n\n\n<p>Let\u2019s get down to the nitty-gritty of CPaaS, <b>Communications Platform as a Service<\/b>. <\/p>\n\n\n\n<p>CPaaS is a <a href=\"https:\/\/vox-cpaas.com\/blog\/cloud-communication-platform-new-success-mantra-for-business-growth\/\" target=\"_blank\" rel=\"noopener noreferrer\">cloud-based communication platform<\/a> that allows developers to integrate real-time communications features into their applications without building backend infrastructure. <\/p>\n\n\n\n<p>It mainly focuses on integrating real-time communication capabilities to make the communication process a breeze. It primarily focuses on enriching customer communication within the application. <\/p>\n\n\n\n<p>CPaaS is useful and feasible for businesses of all sizes.<\/p>\n\n\n\n<p>Imagine a customer using an e-commerce mobile app and\nsuddenly hit a snag or need any assistance.<\/p>\n\n\n\n<p>Usually, that means exiting the app and browsing the contact\nnumber to call the support representative. This is a cumbersome process to contact\nsupport and get the query resolved. <\/p>\n\n\n\n<p>This is where CPaaS plays a significant role and <a href=\"https:\/\/vox-cpaas.com\/blog\/4-ways-in-which-vox-cpaas-will-improve-your-customer-relationship\/\" target=\"_blank\" rel=\"noopener noreferrer\">streamlines customer communication<\/a> and builds contextual communication.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What CPaaS is all\nabout?<\/strong><\/h2>\n\n\n\n<p>APIs play a key role in integration of real-time\ncommunication features into applications. <\/p>\n\n\n\n<p>Developers can leverage the flexibility APIs and SDKs to\ncustomize and integrate communication capabilities. <\/p>\n\n\n\n<p>As per&nbsp;emerging&nbsp;<strong>CPaaS&nbsp;trends<\/strong>, this typically includes standards-based\napplication programming interfaces (APIs), sample code, and API documentation. <\/p>\n\n\n\n<p><strong>CPaaS competitors<\/strong>\nalso provide support and API documentation to help developers throughout the\ndevelopment process. <\/p>\n\n\n\n<p>Software development kits (SDKs) are also available for building applications on different platforms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the\nadvantages of CPaaS?<\/strong><\/h2>\n\n\n\n<p>CPaaS brings significant <a href=\"https:\/\/vox-cpaas.com\/blog\/revolutionizing-business-communication-with-cpaas-technology\/\" target=\"_blank\" rel=\"noopener noreferrer\">positive results for businesses<\/a>.<\/p>\n\n\n\n<p>However, it is important to consider the integrations available and stay updated with the latest technological advancements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) <strong>Enhanced customer experience<\/strong>:<\/h3>\n\n\n\n<p>CPaaS integrated applications allow businesses to meet their\ncustomers\u2019 unique needs in an efficient and friendly way. <\/p>\n\n\n\n<p>SDKs and APIs enable the integration of communication features such as click-to-call, SMS, chat, file sharing, two-way SMS, toll-free numbers with minimal time and effort.  <\/p>\n\n\n\n<p>This helps to create new revenue opportunities, maximize productivity, and deliver unparalleled customer value. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2) <strong>Brand positioning<\/strong>: <\/h3>\n\n\n\n<p>CPaaS is a flexible and scalable platform which allows greater scalability while reducing implementation time.  <\/p>\n\n\n\n<p>Therefore, businesses using CPaaS get an edge over their competitors by positioning their brand and enriching customer engagement channels. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3) <strong>Digitally enabled business:<\/strong><\/h3>\n\n\n\n<p>In this digital era, customers expect the same from their\npartners. <\/p>\n\n\n\n<p>Integrate CPaaS into your apps <a href=\"https:\/\/vox-cpaas.com\/blog\/enhance-your-customer-communication-with-vox-cpaas\/\" target=\"_blank\" rel=\"noopener noreferrer\">to get started with real-time communication<\/a> via voice calls, video call, SMS, chat, group chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are some real-time scenarios of CPaaS applications?<\/strong><\/h2>\n\n\n\n<p>With businesses focusing on building contextual\ncommunications, the demand for CPaaS is on the rise to improve the overall\ncustomer experience. <\/p>\n\n\n\n<p>Some common applications include: video-enabled support,\ntraining and education lectures, appointment reminders, click-to-call, customer\nsurvey, and authentication services.<\/p>\n\n\n\n<p>Video-enabled support, customer verification and eKYC allow customers\nto receive more personal and engaging service than traditional channels. <\/p>\n\n\n\n<p>For instance, a customer can connect with a support agent\nwithin the app. Agents can also use contextual information to provide a more\ncustomized service. <\/p>\n\n\n\n<p>Additionally, businesses can send OTP and authentication codes within the application for user verification, account login &amp; more. <\/p>\n\n\n\n<p>In the end, it is a great platform for businesses to connect with customers and build all in one communication platform.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this technology-driven world and specifically cloud-based telephony, we encounter many acronyms and each of them entails a vast concept and technology. One of the most promising cloud-communication technology is \u2018CPaaS\u2019. Now, you must be thinking what is CPaaS and is it the right solution for business? Let\u2019s get down to the nitty-gritty of CPaaS, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":88,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-83","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is CPaaS? | Vox CPaaS<\/title>\n<meta name=\"description\" content=\"What is CPaaS all about and why your business needs it? Check out this latest blog here...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is CPaaS? | Vox CPaaS\" \/>\n<meta property=\"og:description\" content=\"What is CPaaS all about and why your business needs it? Check out this latest blog here...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog | Vox CPaaS\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-16T14:39:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-22T09:13:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vox-cpaas.com\/blog\/wp-content\/uploads\/2019\/10\/What-is-CPaaS.png\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Voxvalley_venu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Voxvalley_venu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/\"},\"author\":{\"name\":\"Voxvalley_venu\",\"@id\":\"https:\/\/vox-cpaas.com\/blog\/#\/schema\/person\/d8aac97c1d5636afb1ae0d301e7759bb\"},\"headline\":\"What is CPaaS?\",\"datePublished\":\"2019-10-16T14:39:52+00:00\",\"dateModified\":\"2019-10-22T09:13:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/\"},\"wordCount\":551,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/vox-cpaas.com\/blog\/wp-content\/uploads\/2019\/10\/What-is-CPaaS.png\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/\",\"url\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/\",\"name\":\"What is CPaaS? | Vox CPaaS\",\"isPartOf\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/what-is-cpaas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/vox-cpaas.com\/blog\/wp-content\/uploads\/2019\/10\/What-is-CPaaS.png\",\"datePublished\":\"2019-10-16T14:39:52+00:00\",\"dateModified\":\"2019-10-22T09:13:02+00:00\",\"author\":{\"@id\":\"https:\/\/vox-cpaas.com\/blog\/#\/schema\/person\/d8aac97c1d5636afb1ae0d301e7759bb\"},\"description\":\"What is CPaaS all about and why your business needs it? 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