{"id":561,"date":"2021-09-15T16:20:06","date_gmt":"2021-09-15T10:50:06","guid":{"rendered":"https:\/\/vox-cpaas.com\/blog\/?p=561"},"modified":"2021-09-17T11:49:58","modified_gmt":"2021-09-17T06:19:58","slug":"interactive-voice-response-and-its-benefits-using-text-to-speech-and-speech-to-text","status":"publish","type":"post","link":"https:\/\/vox-cpaas.com\/blog\/interactive-voice-response-and-its-benefits-using-text-to-speech-and-speech-to-text\/","title":{"rendered":"Interactive Voice Response and Its Benefits Using Text-to-Speech and Speech-to-Text"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"351\" src=\"https:\/\/vox-cpaas.com\/blog\/wp-content\/uploads\/2021\/09\/thumbnail_04-ivr-100-3.jpg\" alt=\"\" class=\"wp-image-567\" srcset=\"https:\/\/vox-cpaas.com\/blog\/wp-content\/uploads\/2021\/09\/thumbnail_04-ivr-100-3.jpg 700w, https:\/\/vox-cpaas.com\/blog\/wp-content\/uploads\/2021\/09\/thumbnail_04-ivr-100-3-300x150.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>Automated Interactive voice response\nor IVR phone systems are used by contact care centers for answering inbound\ncalls or outbound calls placed to\/by customers by providing a recorded message\nwith options.<\/p>\n\n\n\n<p>In IVR, callers give input using the\nDialpad on their phones and the system provides them with the required\ninformation like account balance, order status, due payments, etc.<\/p>\n\n\n\n<p>\u2026\u2026IVR is often used as the first\ninteraction between a customer and an organization, so therefore it can\ninfluence the customer\u2019s perception of choosing the organization based on the\nservice and ease-of-use functionality.<\/p>\n\n\n\n<p>So, to increase the call productivity\nthe tools like IVR voice recognition or Speech-to-text (STT), Text-to-speech\n(TTS) can be added to your CRM to ensure a smooth calling process.<\/p>\n\n\n\n<p>Let\u2019s have a detailed look at the\nbenefits of using TTS and STT in your organization:<\/p>\n\n\n\n<p><strong>Text-to-Speech Benefits:<\/strong><\/p>\n\n\n\n<p>In simple terms, TTS is defined as\nspeaking text aloud, where the text goes in, and the voice comes out.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>TTS in IVR applications repeats caller inputs to ensure the information collected is accurate to provide order status, account information, service requests, customer service survey questions, and more.<\/li><li>IVR application supports touch-tone or Dual-tone multi-frequency      (DTMF) keypad to collect user&#8217;s input via available options.&nbsp;<\/li><li>The ability to read out long texts with a clear reader voice and      natural speaking ensures accuracy<\/li><li>Supports multi-lingual functionality with different languages&nbsp;<\/li><li>Reduces the routine administrative tasks of customer care agents by increasing automation, and thereby reducing operational costs.<\/li><\/ul>\n\n\n\n<p><strong>Speech-to-text (STT):<\/strong><\/p>\n\n\n\n<p>IVR also works on voice recognition\nwhere it either routes the caller to an agent or a self-service application.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>IVR speech recognition eliminates the need for touch-tone keypad      entry and makes it easier for customers by asking questions like personal      identification number, registered contact number, etc&nbsp;<\/li><li>Using some advanced tools, IVR STT can verify the identity of the speaker by testing voice characteristics.<\/li><li>Automates tasks that touch-tone keypad fails to do like collecting addresses, names, and more.<\/li><li>Allows faster communication by getting words into a document without any delayed process.<\/li><li>With its well-crafted STT feature, it allows your customers to self-serve outside your business hours and makes your business available      24x7x365.<\/li><li>Guarantees increased customer experience with great customer satisfaction and reduce operational costs.<\/li><\/ul>\n\n\n\n<p>Which of these software are you trying to integrate with your CRM?<\/p>\n\n\n\n<p>For more information, schedule a free\ndemo with our experts today!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automated Interactive voice response or IVR phone systems are used by contact care centers for answering inbound calls or outbound calls placed to\/by customers by providing a recorded message with options. In IVR, callers give input using the Dialpad on their phones and the system provides them with the required information like account balance, order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":564,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ivr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Interactive Voice Response and Its Benefits Using Text-to-Speech and Speech-to-Text | Blog | Vox CPaaS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vox-cpaas.com\/blog\/interactive-voice-response-and-its-benefits-using-text-to-speech-and-speech-to-text\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interactive Voice Response and Its Benefits Using Text-to-Speech and Speech-to-Text | Blog | Vox CPaaS\" \/>\n<meta property=\"og:description\" content=\"Automated Interactive voice response or IVR phone systems are used by contact care centers for answering inbound calls or outbound calls placed to\/by customers by providing a recorded message with options. 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