{"id":470,"date":"2021-01-02T16:47:33","date_gmt":"2021-01-02T11:17:33","guid":{"rendered":"https:\/\/vox-cpaas.com\/blog\/?p=470"},"modified":"2021-01-02T16:47:36","modified_gmt":"2021-01-02T11:17:36","slug":"why-cpaas-for-healthcare-industry","status":"publish","type":"post","link":"https:\/\/vox-cpaas.com\/blog\/why-cpaas-for-healthcare-industry\/","title":{"rendered":"Why CPaaS for Healthcare Industry?"},"content":{"rendered":"\n

Communication in healthcare has seen many changes in the last decade.<\/p>\n\n\n\n

Reaching out to patients and serving them during a worldwide crisis like Covid-19 has been an unprecedented medical emergency.<\/p>\n\n\n\n

Healthcare organizations have chosen to cater to their patients remotely, providing medical assistance, and delivering reports as necessary through CPaaS.<\/p>\n\n\n\n

Cloud-enabled CPaaS is a game-changer today.<\/p>\n\n\n\n

This is a blessing in disguise for facilitating real-time communication with patients especially when in-person interference is not possible.<\/p>\n\n\n\n

By embedding communication features into your web or mobile applications, CPaaS is enabling scheduling appointments, reminders, reports, prescription refills, patient advice, and others.<\/p>\n\n\n\n

Typically, in healthcare we see lapses in scheduling, reaching out to patients in time, and sending the appropriate information to patients.<\/p>\n\n\n\n

Let\u2019s see the various uses of CPaaS in the healthcare industry –<\/p>\n\n\n\n

1) SMS:<\/strong><\/h2>\n\n\n\n

While we all know the benefits of SMS and use it frequently, we often do not understand the criticality of this feature for healthcare.<\/p>\n\n\n\n

Patients may not want to call and wait in a queue to get information or schedule over the phone.<\/p>\n\n\n\n

They need attention and SMS serves the right purpose.<\/p>\n\n\n\n

When you embed SMS API into your existing applications, your patients can get the information in time and even can respond too without any additional cost.<\/p>\n\n\n\n

You can send the appointment reminders, prescription reminders, billing information, etc. on SMS<\/p>\n\n\n\n

2) Voice calling:<\/strong><\/h2>\n\n\n\n

Reaching the right person in the hospital is a challenge for patients.<\/p>\n\n\n\n

When voice calling is integrated into your apps, patients can directly call the appropriate person and solve their issues instantly.<\/p>\n\n\n\n

3) Video calling:<\/strong><\/h2>\n\n\n\n

Video calling API embedded in your application can resolve many challenges of patients.<\/p>\n\n\n\n

Speaking with their doctor over a video call leaves the patients served and reduces their anxiety.<\/p>\n\n\n\n

4) Chat:<\/strong><\/h2>\n\n\n\n

When you integrate chat SDK into your app, patients can chat with the doctor and resolve many issues that would otherwise be left pending until the next visit.<\/p>\n\n\n\n

This is even more important now during the Covoid-19 crisis when face-to-face meetings are not viable<\/p>\n\n\n\n

5) Sharing of files:<\/strong><\/h2>\n\n\n\n

Reports, prescription, and other documents can be shared via file transfer, and that too securely putting the patients\u2019 anxiety to rest<\/p>\n\n\n\n

Conclusion:<\/strong><\/p>\n\n\n\n

CPaaS has multiple uses for the healthcare industry.<\/p>\n\n\n\n

CPaaS is occupying a large portion of the real-time communications of the healthcare industry.<\/p>\n\n\n\n

This is contributing to enhanced patient services, reduced time lag, faster attention, and motivated staff.<\/p>\n\n\n\n

Needless to say, CPaaS is a major contributor in the next generation of the healthcare industry.<\/p>\n","protected":false},"excerpt":{"rendered":"

Communication in healthcare has seen many changes in the last decade. Reaching out to patients and serving them during a worldwide crisis like Covid-19 has been an unprecedented medical emergency. Healthcare organizations have chosen to cater to their patients remotely, providing medical assistance, and delivering reports as necessary through CPaaS. Cloud-enabled CPaaS is a game-changer […]<\/p>\n","protected":false},"author":1,"featured_media":471,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cpaas"],"yoast_head":"\nWhy CPaaS for Healthcare Industry? | Blog | Vox CPaaS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vox-cpaas.com\/blog\/why-cpaas-for-healthcare-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why CPaaS for Healthcare Industry? | Blog | Vox CPaaS\" \/>\n<meta property=\"og:description\" content=\"Communication in healthcare has seen many changes in the last decade. Reaching out to patients and serving them during a worldwide crisis like Covid-19 has been an unprecedented medical emergency. Healthcare organizations have chosen to cater to their patients remotely, providing medical assistance, and delivering reports as necessary through CPaaS. 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